This goes on to happen 3 more times over the past 8 months of having this card. 10 cents worth of gas because the pump wasn’t working it I check my card and they charged me $79, so I called and she said they’d give it back in 30 days so I started telling her they can’t do that and then I check my card again and I was missing $158 so then I go on to tell them that this is not legal and she’s arguing with me as if it is. I got this card from my job and the first time I bought food with the card which came to $52 and charged me $104 I told them that they double charged me and said the money would go back on my card and they only gave me $52 back, I told them they didn’t give me all the money back and the lady starts arguing with me as if I’m dumb reading all my purchases. Terrible app, terrible network, terrible customer service. ![]() In the end they basically hung up on me without saying anything. It felt like one of those stereotypical Indian scam calls. Whenever I asked a question, they avoided giving me a direct answer. I asked them if my account was closed on the system, why wouldn’t it be closed online? The agent only told me that they were going to submit a report to their manager about this instead of actively trying to fix the issue. The only reason they gave me as to why I could still access it was because the account was not closed online. I asked them if it was closed, why could I still access it via MoneyNetwork. ![]() I communicated this to the customer service agent and they told me my account was closed. I was able to log into my “closed account” around 5 times. I wanted to test that out and attempted to log in. They told me that my account was closed and that I wouldn’t be able to log in anymore. I was hesitant at first because it seemed like a scam. They asked for my name, phone number and email. I told them I called to close my account. The customer service agent answered, not stating their name or anything and asked why I called. ![]() So over all I’m pleased with MoneyNetwork regardless of its fee flaws. My favorite is the capability to lock your card with one swipe of a finger and be completely confident, stress free even, that no one can use my card, as well as knowing that just as quickly and efficiently as it locks it can be unlocked the same way via personal need or desire to access funds/ make transactions with my card. (Apple Pay ) Even though the two issues I have with MoneyNetwork are huge and important to me, I will say that there are more good qualities and tools within MoneyNetwork that out number any dislike. Another thing I dislike about the money network mobile app is not being able to add my banking information/ money network card to my mobile wallet. So needless to say I was rather frustrated when money network introduces within its app the same capabilities that I love, but cannot even access or enroll in its benefits. I’ve used mobile uploading checks via my phone’s camera through the banking app at that current time and I LOVED IT! Made things so much easier for me in many ways. I loved the idea of being able to upload a photo via check and add it to my spending account / banking account at my own personal convenience. One thing I dislike and often get frustrated with is the inability to use the Ingo-Money that is introduced via the mobile app in the drop menu under “Deposit Check Funds”.
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